:root{--gray-0:#fff;--gray-50:#fafafa;--gray-100:#f4f4f5;--gray-200:#e4e4e7;--gray-300:#d4d4d8;--gray-400:#a1a1aa;--gray-500:#71717a;--gray-600:#52525b;--gray-700:#3f3f46;--gray-800:#27272a;--gray-850:#1e1e22;--gray-900:#18181b;--gray-950:#0f0f11;--gray-1000:#09090b;--bg:var(--gray-1000);--surface-1:var(--gray-950);--surface-2:var(--gray-900);--surface-3:var(--gray-850);--surface-hover:#232327;--border:#1f1f23;--border-strong:#2a2a2e;--border-focus:#3f3f46;--text:#ededed;--text-secondary:#a1a1aa;--text-tertiary:#71717a;--text-muted:#52525b;--accent:#4f8df8;--accent-hover:#6b9ff9;--accent-subtle:#4f8df814;--accent-border:#4f8df840;--red:#f43f5e;--red-subtle:#f43f5e14;--red-border:#f43f5e38;--amber:#f59e0b;--amber-subtle:#f59e0b14;--amber-border:#f59e0b38;--green:#22c55e;--green-subtle:#22c55e14;--green-border:#22c55e38;--violet:#a78bfa;--violet-subtle:#a78bfa14;--violet-border:#a78bfa38;--font-sans:"Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono:"JetBrains Mono", ui-monospace, "SF Mono", Consolas, monospace;--radius-sm:4px;--radius:6px;--radius-lg:8px;--shadow-sm:0 1px 2px #0003;--shadow-md:0 2px 8px #0000004d;--shadow-lg:0 8px 24px #0006}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:var(--font-sans);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"cv11", "ss01", "ss03";font-size:13px;line-height:1.5;overflow:hidden}button{cursor:pointer;color:inherit;background:0 0;border:none;padding:0;font-family:inherit}input,textarea,select{color:inherit;font-family:inherit}a{color:inherit;text-decoration:none}::selection{background:var(--accent-subtle)}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:100px}::-webkit-scrollbar-thumb:hover{background:var(--gray-700)}.login-stage{background:var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login-card{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;max-width:380px;padding:32px}.login-card__brand{align-items:center;gap:10px;margin-bottom:28px;display:flex}.login-card__mark{background:var(--accent);color:#fff;border-radius:6px;flex-shrink:0;place-items:center;width:28px;height:28px;display:grid}.login-card__brand-text{flex-direction:column;gap:1px;display:flex}.login-card__brand-title{color:var(--text);letter-spacing:-.01em;font-size:13px;font-weight:600}.login-card__brand-sub{color:var(--text-tertiary);letter-spacing:.02em;font-size:11px}.login-card h1{color:var(--text);letter-spacing:-.015em;margin-bottom:4px;font-size:18px;font-weight:600}.login-card__lede{color:var(--text-secondary);margin-bottom:24px;font-size:13px}.form-group{margin-bottom:14px}.form-group label{color:var(--text-secondary);margin-bottom:6px;font-size:12px;font-weight:500;display:block}.form-group input,.form-group select,.form-group textarea{background:var(--surface-1);border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;color:var(--text);outline:none;padding:8px 12px;font-size:13px;transition:border-color .12s,box-shadow .12s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-subtle)}.form-group input::placeholder,.form-group textarea::placeholder{color:var(--text-muted)}.api-indicator{border-top:1px solid var(--border);font-family:var(--font-mono);color:var(--text-muted);justify-content:space-between;align-items:center;margin-top:20px;padding-top:16px;font-size:11px;display:flex}.api-indicator span{color:var(--text-secondary)}.btn{border-radius:var(--radius);white-space:nowrap;border:1px solid #0000;justify-content:center;align-items:center;gap:6px;height:30px;padding:7px 12px;font-size:13px;font-weight:500;line-height:1;transition:background .12s,border-color .12s,color .12s;display:inline-flex}.btn:disabled{opacity:.45;cursor:not-allowed}.btn--primary{background:var(--accent);color:#fff}.btn--primary:hover:not(:disabled){background:var(--accent-hover)}.btn--ghost{border-color:var(--border-strong);color:var(--text-secondary);background:0 0}.btn--ghost:hover:not(:disabled){background:var(--surface-hover);color:var(--text);border-color:var(--border-focus)}.btn--subtle{background:var(--surface-3);color:var(--text-secondary);border-color:var(--border)}.btn--subtle:hover:not(:disabled){background:var(--surface-hover);color:var(--text)}.btn--block{width:100%}.btn--sm{height:26px;padding:5px 10px;font-size:12px}.error-banner{background:var(--red-subtle);border:1px solid var(--red-border);border-radius:var(--radius);color:#fca5a5;align-items:flex-start;gap:8px;margin-top:14px;padding:8px 12px;font-size:12.5px;line-height:1.5;display:flex}.app{background:var(--bg);grid-template-rows:44px 1fr;height:100vh;display:grid}.topbar{border-bottom:1px solid var(--border);background:var(--surface-1);justify-content:space-between;align-items:center;height:44px;padding:0 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10px}.list-pane__title{justify-content:space-between;align-items:center;margin-bottom:10px;padding:0 4px;display:flex}.list-pane__title h2{color:var(--text);letter-spacing:-.01em;font-size:13px;font-weight:600}.list-pane__count{font-family:var(--font-mono);color:var(--text-muted);background:var(--surface-3);border:1px solid var(--border);border-radius:4px;padding:2px 6px;font-size:11px}.search{margin-bottom:8px;position:relative}.search input{background:var(--surface-2);border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;color:var(--text);outline:none;padding:6px 10px 6px 30px;font-size:12.5px;transition:border-color .12s,box-shadow .12s}.search input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-subtle)}.search input::placeholder{color:var(--text-muted)}.search__icon{color:var(--text-muted);pointer-events:none;display:flex;position:absolute;top:50%;left:10px;transform:translateY(-50%)}.filter-row{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius);gap:2px;padding:2px;display:flex}.filter-chip{color:var(--text-tertiary);text-align:center;background:0 0;border:1px solid #0000;border-radius:4px;flex:1;min-width:0;padding:4px 8px;font-size:12px;font-weight:500;transition:background .12s,color .12s}.filter-chip:hover:not(:disabled){color:var(--text-secondary)}.filter-chip--active{background:var(--surface-hover);color:var(--text);box-shadow:var(--shadow-sm)}.chip-inline{background:var(--surface-2);color:var(--text-secondary);border:1px solid var(--border-strong);cursor:pointer;border-radius:4px;padding:3px 8px;font-size:11.5px;font-weight:500;transition:all .12s}.chip-inline:hover:not(:disabled){background:var(--surface-hover);color:var(--text)}.chip-inline--active{background:var(--accent-subtle);color:var(--accent);border-color:var(--accent-border)}.chip-inline:disabled{cursor:default}.ticket-list{flex:1;padding:4px;overflow-y:auto}.ticket-card{border-radius:var(--radius);cursor:pointer;border:1px solid #0000;padding:10px 12px;transition:background 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0 6px #fcd34d99}.badge--advanced{color:var(--accent);background:var(--accent-subtle);border-color:var(--accent-border)}.badge--advanced:before{background:var(--accent)}.badge--basic{color:#a78bfa;background:var(--violet-subtle);border-color:var(--violet-border)}.badge--basic:before{background:#a78bfa}.badge--free{color:var(--text-tertiary);background:var(--surface-3);border-color:var(--border-strong)}.badge--free:before{background:var(--gray-500)}.badge--anon{color:var(--text-muted);border-color:var(--border);background:0 0;font-style:italic}.badge--anon:before{display:none}.ticket-card--premium:before{content:"";background:#fcd34d;border-radius:2px;width:2px;position:absolute;top:10px;bottom:10px;left:0}.detail-pane{background:var(--bg);overflow-y:auto}.detail-empty{height:100%;color:var(--text-tertiary);flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:48px 24px;display:flex}.detail-empty__icon{color:var(--text-muted);opacity:.7}.detail-empty h3{color:var(--text-secondary);letter-spacing:-.01em;font-size:14px;font-weight:600}.detail-empty p{color:var(--text-muted);text-align:center;max-width:300px;font-size:12.5px;line-height:1.5}.detail{max-width:820px;margin:0 auto;padding:24px 32px 48px}.detail__header{border-bottom:1px solid var(--border);margin-bottom:20px;padding-bottom:16px}.detail__breadcrumb{color:var(--text-muted);font-size:11.5px;font-family:var(--font-mono);align-items:center;gap:8px;margin-bottom:10px;display:flex}.detail__breadcrumb strong{color:var(--text-secondary);font-weight:500}.detail__breadcrumb-sep{color:var(--border-focus)}.detail__subject{color:var(--text);letter-spacing:-.015em;margin-bottom:12px;font-size:20px;font-weight:600;line-height:1.3}.detail__meta{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.meta-item{color:var(--text-secondary);background:var(--surface-2);border:1px solid var(--border);border-radius:4px;align-items:center;gap:5px;padding:3px 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var(--green);border-top-left-radius:2px;border-bottom-left-radius:2px}.response-meta{font-family:var(--font-mono);color:var(--text-muted);margin-top:6px;font-size:11px}.profile-panel{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}.profile-panel__header{background:var(--surface-2);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.profile-panel__title{color:var(--text);align-items:center;gap:8px;font-size:12px;font-weight:600;display:flex}.profile-panel__title-icon{color:var(--text-tertiary);display:flex}.profile-panel__body{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:14px 20px;padding:14px;display:grid}.profile-panel__body--single-line{grid-template-columns:1fr;padding:10px 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14px}.profile-panel__subsection-label{color:var(--text-tertiary);align-items:center;gap:6px;margin-bottom:8px;font-size:11px;font-weight:500;display:flex}.profile-panel__error{color:var(--text-tertiary);text-align:center;padding:14px;font-size:12.5px}.profile-panel__loading{color:var(--text-muted);font-size:12.5px;font-family:var(--font-mono);text-align:center;padding:14px}.btn--resolve{background:var(--green-subtle);color:#4ade80;border-color:var(--green-border)}.btn--resolve:hover:not(:disabled){color:#86efac;background:#22c55e24}.composer{background:var(--surface-2);border:1px solid var(--border-strong);border-radius:var(--radius);transition:border-color .12s;overflow:hidden}.composer:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-subtle)}.composer__textarea{width:100%;min-height:120px;color:var(--text);resize:vertical;background:0 0;border:none;outline:none;padding:12px 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select:focus{border-color:var(--accent)}.checkbox{color:var(--text-secondary);cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:6px;font-size:12px;display:inline-flex}.checkbox input{width:13px;height:13px;accent-color:var(--accent);cursor:pointer;margin:0}.composer__actions{gap:6px;display:flex}.meta-row{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:20px;padding:10px 12px;display:flex}.meta-row__label{color:var(--text-tertiary);min-width:56px;margin-right:2px;font-size:11.5px;font-weight:500}.meta-row__group{flex-wrap:wrap;gap:4px;display:flex}.meta-row__divider{background:var(--border-strong);align-self:stretch;width:1px;margin:0 4px}.empty-state{text-align:center;color:var(--text-tertiary);padding:40px 20px;font-size:12.5px}.loading-shimmer{border-radius:var(--radius);background:linear-gradient(90deg, var(--surface-2) 0%, var(--surface-3) 50%, var(--surface-2) 100%);background-size:200% 100%;height:62px;margin-bottom:4px;padding:10px 12px;animation:1.4s ease-in-out infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.toast-stack{z-index:1000;flex-direction:column;gap:6px;display:flex;position:fixed;top:12px;right:12px}.toast{background:var(--surface-3);border:1px solid var(--border-strong);border-radius:var(--radius);color:var(--text);min-width:220px;max-width:360px;box-shadow:var(--shadow-lg);cursor:pointer;align-items:center;gap:8px;padding:8px 12px;font-size:12.5px;animation:.15s ease-out toast-in;display:flex}.toast:before{content:"";background:var(--accent);border-radius:50%;flex-shrink:0;width:6px;height:6px}.toast--success:before{background:var(--green)}.toast--error:before{background:var(--red)}@keyframes toast-in{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}.boot-splash{background:var(--bg);z-index:100;flex-direction:column;justify-content:center;align-items:center;gap:16px;display:flex;position:fixed;inset:0}.boot-splash__mark{background:var(--accent);color:#fff;opacity:.9;border-radius:6px;place-items:center;width:32px;height:32px;animation:1.6s ease-in-out infinite boot-pulse;display:grid}@keyframes boot-pulse{0%,to{opacity:.9}50%{opacity:.4}}.boot-splash__text{color:var(--text-tertiary);font-size:12px}@media (width<=1024px){.workspace{grid-template-columns:320px 1fr}}@media (width<=768px){.workspace{grid-template-columns:1fr}.detail{padding:20px 16px 40px}}.topbar__tabs{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius);gap:2px;margin:0 16px;padding:3px;display:flex}.topbar__tab{appearance:none;color:var(--text-secondary);font-family:var(--font-sans);border-radius:var(--radius-sm);cursor:pointer;background:0 0;border:none;padding:5px 12px;font-size:12px;font-weight:500;transition:background-color .12s,color .12s}.topbar__tab:hover{color:var(--text)}.topbar__tab--active{background:var(--surface-hover);color:var(--text);box-shadow:inset 0 0 0 1px var(--border-strong)}.workspace--single{grid-template-columns:1fr;overflow:hidden}.list-pane__footer{justify-content:space-between;align-items:center;gap:8px;margin-top:8px;display:flex}.analytics{flex-direction:column;flex:1;gap:20px;padding:24px 28px 48px;display:flex;overflow-y:auto}.analytics--empty{justify-content:center;align-items:center}.analytics__loading{color:var(--text-tertiary);padding:60px 0;font-size:13px}.analytics__error{border:1px solid var(--red-border);background:var(--red-subtle);border-radius:var(--radius);max-width:480px;color:var(--text);gap:12px;padding:16px;display:flex}.analytics__error strong{margin-bottom:4px;display:block}.analytics__error p{color:var(--text-secondary);margin-bottom:12px;font-size:13px}.analytics__header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.analytics__title{letter-spacing:-.01em;color:var(--text);font-size:18px;font-weight:600}.analytics__subtitle{color:var(--text-tertiary);margin-top:2px;font-size:12px}.analytics__header-actions{align-items:center;gap:12px;display:flex}.analytics__split{grid-template-columns:1fr 1fr;gap:16px;display:grid}.analytics__range{margin:0}.live-strip{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius-lg);flex-direction:column;gap:10px;padding:14px 16px;display:flex}.live-strip__tiles{background:var(--border);border-radius:var(--radius);grid-template-columns:repeat(6,1fr);gap:1px;display:grid;overflow:hidden}.live-tile{background:var(--surface-1);flex-direction:column;gap:2px;padding:10px 14px;display:flex}.live-tile__label{color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.04em;align-items:center;gap:6px;font-size:11px;display:flex}.live-tile__value{color:var(--text);font-variant-numeric:tabular-nums;letter-spacing:-.01em;font-size:22px;font-weight:600}.live-tile__hint{color:var(--text-muted);font-size:11px}.live-dot{border-radius:50%;flex-shrink:0;width:6px;height:6px;animation:2.4s ease-in-out infinite live-pulse}.live-dot--green{background:var(--green);box-shadow:0 0 8px #22c55e99}.live-dot--red{background:var(--red);box-shadow:0 0 8px #f43f5e99}.live-dot--amber{background:var(--amber);box-shadow:0 0 8px #f59e0b99}@keyframes live-pulse{0%,to{opacity:1}50%{opacity:.5}}.live-strip__alerts{flex-wrap:wrap;gap:6px;display:flex}.alert-pill{border:1px solid;border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:11px;display:inline-flex}.alert-pill--red{color:var(--red);border-color:var(--red-border);background:var(--red-subtle)}.alert-pill--amber{color:var(--amber);border-color:var(--amber-border);background:var(--amber-subtle)}.alert-pill--subtle{color:var(--text-secondary);border-color:var(--border-strong);background:var(--surface-2)}.analytics-section{flex-direction:column;gap:10px;display:flex}.analytics-section__head{justify-content:space-between;align-items:flex-end;gap:12px;display:flex}.analytics-section__title{color:var(--text);text-transform:uppercase;letter-spacing:.04em;font-size:13px;font-weight:600}.analytics-section__subtitle{color:var(--text-tertiary);margin-top:2px;font-size:11px}.kpi-grid{grid-template-columns:repeat(4,1fr);gap:10px;display:grid}.kpi-grid--compact{grid-template-columns:repeat(2,1fr)}.kpi-card{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;gap:4px;min-height:84px;padding:12px 14px;transition:border-color .12s;display:flex}.kpi-card:hover{border-color:var(--border-strong)}.kpi-card--accent{background:var(--accent-subtle);border-color:var(--accent-border)}.kpi-card__head{color:var(--text-tertiary);align-items:center;gap:6px;display:flex}.kpi-card__icon{justify-content:center;align-items:center;display:inline-flex}.kpi-card__label{text-transform:uppercase;letter-spacing:.04em;color:var(--text-tertiary);font-size:11px}.kpi-card__value{letter-spacing:-.01em;color:var(--text);font-variant-numeric:tabular-nums;font-size:24px;font-weight:600}.kpi-card--accent .kpi-card__value{color:var(--accent)}.kpi-card__hint{color:var(--text-muted);font-size:11px}.trend-chart{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;gap:12px;padding:14px 16px;display:flex}.trend-chart__legend{color:var(--text-secondary);flex-wrap:wrap;align-items:center;gap:6px 12px;font-size:11px;display:flex}.trend-chart__total{color:var(--text);font-variant-numeric:tabular-nums;margin-left:2px;margin-right:6px;font-weight:600}.legend-dot{border:1.5px solid;border-radius:2px;width:8px;height:8px;display:inline-block}.trend-chart__svg{width:100%;height:auto;display:block}.chart-empty{text-align:center;color:var(--text-tertiary);background:var(--surface-1);border:1px dashed var(--border-strong);border-radius:var(--radius);padding:32px;font-size:12px}.top-chars{grid-template-columns:repeat(2,1fr);gap:8px;margin:0;padding:0;list-style:none;display:grid}.top-chars__item{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);align-items:center;gap:10px;padding:8px 12px;display:flex}.top-chars__rank{font-family:var(--font-mono);color:var(--text-muted);text-align:center;font-variant-numeric:tabular-nums;width:18px;font-size:11px}.top-chars__avatar{object-fit:cover;background:var(--surface-3);border-radius:50%;flex-shrink:0;width:28px;height:28px}.top-chars__avatar--placeholder{color:var(--text-muted);justify-content:center;align-items:center;display:flex}.top-chars__body{flex:1;min-width:0}.top-chars__name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:13px;overflow:hidden}.top-chars__meta{color:var(--text-tertiary);white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.top-chars__stat{text-align:right;flex-shrink:0}.top-chars__stat-num{color:var(--text);font-variant-numeric:tabular-nums;font-size:13px;font-weight:600;display:block}.top-chars__stat-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em;font-size:10px}.imagegen-trend{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;gap:10px;padding:14px 16px;display:flex}.imagegen-trend__legend{color:var(--text-secondary);flex-wrap:wrap;align-items:center;gap:6px 12px;font-size:11px;display:flex}.imagegen-trend__hint{color:var(--text-muted);margin-left:auto}.imagegen-trend__bars{grid-template-columns:repeat(24,1fr);align-items:end;gap:3px;height:100px;display:grid}.imagegen-trend__col{flex-direction:column;align-items:center;gap:4px;height:100%;display:flex}.imagegen-trend__bar{background:var(--surface-2);border-radius:2px;flex-direction:column-reverse;flex:1;width:100%;display:flex;position:relative;overflow:hidden}.imagegen-trend__bar-ok{background:var(--green);width:100%;transition:height .2s ease-out}.imagegen-trend__bar-fail{background:var(--red);width:100%;transition:height .2s ease-out}.imagegen-trend__label{color:var(--text-muted);font-size:9px;font-family:var(--font-mono);white-space:nowrap;height:10px}.methodology-note{background:var(--surface-1);border:1px dashed var(--border-strong);border-radius:var(--radius);padding:14px 16px}.methodology-note h4{color:var(--text);text-transform:uppercase;letter-spacing:.04em;margin-bottom:10px;font-size:12px;font-weight:600}.methodology-note ul{flex-direction:column;gap:6px;margin:0 0 8px;padding:0;list-style:none;display:flex}.methodology-note li{color:var(--text-secondary);font-size:12px;line-height:1.5}.methodology-note li strong{color:var(--text);font-weight:600}.methodology-note__footnote{color:var(--text-muted);border-top:1px solid var(--border);margin-top:8px;padding-top:8px;font-size:11px}@media (width<=1100px){.analytics__split{grid-template-columns:1fr}.kpi-grid{grid-template-columns:repeat(2,1fr)}.live-strip__tiles{grid-template-columns:repeat(3,1fr)}.top-chars{grid-template-columns:1fr}}@media (width<=640px){.analytics{padding:16px}.topbar__tabs{margin:0 8px}.kpi-grid,.kpi-grid--compact{grid-template-columns:1fr}.live-strip__tiles{grid-template-columns:repeat(2,1fr)}.imagegen-trend__bars{gap:2px;height:70px}.imagegen-trend__label{display:none}}