:root{color-scheme:light;--page: #f5f6f8;--surface: #ffffff;--surface-2: #f8f9fb;--surface-3: #eef0f4;--surface-hover: #f3f4f7;--overlay: rgba(15, 23, 42, .45);--border: rgba(15, 23, 42, .08);--border-strong: rgba(15, 23, 42, .14);--text: #0f172a;--text-2: #475569;--text-3: #6b7280;--text-4: #9aa3b2;--text-on-accent: #ffffff;--accent: #2a78d6;--accent-hover: #1f65b8;--accent-soft: rgba(42, 120, 214, .1);--accent-ring: rgba(42, 120, 214, .28);--good: #0ca30c;--good-text: #006300;--good-soft: rgba(12, 163, 12, .1);--warning: #fab219;--warning-text: #8a5a00;--warning-soft: rgba(250, 178, 25, .14);--serious: #ec835a;--serious-text: #9a3c14;--serious-soft: rgba(236, 131, 90, .14);--critical: #d03b3b;--critical-text: #a12525;--critical-soft: rgba(208, 59, 59, .1);--s1: #2a78d6;--s2: #eb6834;--s3: #1baf7a;--s4: #eda100;--s5: #e87ba4;--s6: #008300;--s7: #4a3aa7;--s8: #e34948;--de-emphasis: #b8bec9;--grid: #e6e8ec;--axis: #c9cdd5;--seq-1: #cde2fb;--seq-2: #9ec5f4;--seq-3: #6da7ec;--seq-4: #3987e5;--seq-5: #256abf;--seq-6: #184f95;--font: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--mono: ui-monospace, "JetBrains Mono", "SF Mono", Consolas, monospace;--r-sm: 6px;--r: 10px;--r-lg: 14px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .05);--shadow: 0 1px 3px rgba(15, 23, 42, .06), 0 8px 24px -12px rgba(15, 23, 42, .12);--shadow-lg: 0 20px 50px -20px rgba(15, 23, 42, .35);--sidebar-w: 236px;--topbar-h: 56px}:root[data-theme=dark]{color-scheme:dark;--page: #0d0f13;--surface: #15181e;--surface-2: #1a1e25;--surface-3: #21262f;--surface-hover: #1d222a;--overlay: rgba(0, 0, 0, .6);--border: rgba(255, 255, 255, .08);--border-strong: rgba(255, 255, 255, .14);--text: #f1f5f9;--text-2: #b6bcc8;--text-3: #8a919e;--text-4: #5f6673;--accent: #3987e5;--accent-hover: #5598e7;--accent-soft: rgba(57, 135, 229, .14);--accent-ring: rgba(57, 135, 229, .35);--good-text: #3fbf3f;--warning-text: #f2c14e;--serious-text: #f0996f;--critical-text: #ef6b6b;--s1: #3987e5;--s2: 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20px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:18px}.kv{display:grid;grid-template-columns:1fr 1fr;gap:10px 16px}.kv__item{display:flex;flex-direction:column;gap:2px}.kv__label{font-size:11.5px;color:var(--text-3)}.kv__value{font-size:13px;font-weight:500}.desk{display:grid;grid-template-columns:340px minmax(0,1fr) 300px;height:100%;min-height:0}.desk__list{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;background:var(--surface)}.desk__list-head{padding:12px 14px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:8px}.desk__scroll{overflow-y:auto;flex:1}.desk__detail{display:flex;flex-direction:column;min-height:0;background:var(--page)}.desk__side{border-left:1px solid var(--border);background:var(--surface);overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px}@media(max-width:1280px){.desk{grid-template-columns:320px minmax(0,1fr)}.desk__side{display:none}}.chips{display:flex;gap:6px;flex-wrap:wrap}.chip{height:24px;padding:0 9px;border-radius:100px;font-size:12px;font-weight:500;color:var(--text-2);background:var(--surface-3);display:inline-flex;align-items:center;gap:5px}.chip:hover{color:var(--text)}.chip--active{background:var(--text);color:var(--page)}.chip__n{opacity:.7;font-variant-numeric:tabular-nums}.ticket{display:flex;flex-direction:column;gap:4px;padding:11px 14px;border-bottom:1px solid var(--border);cursor:pointer;position:relative}.ticket:hover{background:var(--surface-hover)}.ticket--active{background:var(--accent-soft)}.ticket--active:before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:var(--accent)}.ticket__top{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-3)}.ticket__id{font-family:var(--mono);font-size:11px}.ticket__time{margin-left:auto;white-space:nowrap}.ticket__subject{font-weight:550;font-size:13px;display:flex;align-items:center;gap:6px}.ticket__subject .badge{height:18px;font-size:10.5px}.ticket__preview{font-size:12px;color:var(--text-3);overflow:hidden;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical}.ticket__meta{display:flex;gap:6px;align-items:center;margin-top:2px}.ticket--unread .ticket__subject:before{content:"";width:6px;height:6px;border-radius:100px;background:var(--accent);flex-shrink:0}.thread{padding:20px 28px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:16px}.thread__head{display:flex;flex-direction:column;gap:8px}.thread__title{font-size:17px;font-weight:650;letter-spacing:-.01em}.thread__meta{display:flex;gap:8px;flex-wrap:wrap;align-items:center;font-size:12px;color:var(--text-3)}.msg{display:flex;gap:12px}.msg__body{flex:1;min-width:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:12px 14px}.msg--admin .msg__body{background:var(--accent-soft);border-color:transparent}.msg__head{display:flex;align-items:center;gap:8px;font-size:12px;margin-bottom:6px}.msg__name{font-weight:600;color:var(--text)}.msg__time{color:var(--text-4);margin-left:auto}.msg__text{white-space:pre-wrap;line-height:1.55;font-size:13.5px}.composer{border-top:1px solid var(--border);background:var(--surface);padding:14px 28px 16px;display:flex;flex-direction:column;gap:10px}.composer__bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.composer__bar .select{width:auto;height:30px}.composer__hint{font-size:11.5px;color:var(--text-4)}.quick{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.quick .select{width:auto;height:30px}.login{min-height:100vh;display:grid;place-items:center;background:var(--page);padding:24px}.login__card{width:100%;max-width:380px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow);padding:28px;display:flex;flex-direction:column;gap:18px}.login__brand{display:flex;align-items:center;gap:10px}.login__title{font-size:18px;font-weight:650;letter-spacing:-.01em}.login__sub{color:var(--text-3);font-size:13px}.login__foot{font-size:12px;color:var(--text-4);text-align:center}.login__foot button{color:var(--text-3);text-decoration:underline}